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Frequently Asked Questions (FAQ)
   
Will you personalize an item, e.g. put a name on a tallit bag ?
Yes. We often put a Hebrew name on an item like a tallit bag. Please contact us if you'd like one of our pieces personalized.
 
Do you do custom work?
Yes, including tallitot, chuppot, Torah mantles and Ark curtains. Please contact us, and see our section on custom and commissioned work and testimonials.
 
May I design my own tallit, or other item?
Yes. We've made many successful pieces using our customers' designs. Please contact us if you'd like to have something made according to your design.
 
May I supply my own fabric?
Yes.
 
Do you make tallitot in other sizes?
Yes. There is some flexibility in sizing. Please contact us to discuss your choice of size.
 
I want to donate a Torah mantle to my Temple. What will it cost?
Much depends on the design. We start at $500.00. Please contact us for more information.
 
What is an atarah?
It literally means "crown" in Hebrew. It is the band at the top of a tallit that goes around the neck and shoulders.
 
Can you put the whole blessing for putting on a tallit, on the atarah?
Yes. However, because there are many more words, it would be painted on in calligraphy, and not stitched as we normally do. There is an additional charge for this request.
 
Do you put other wording on an atarah, such as a few words from the Bar/Bat Mitzvah portion?
Yes. We're frequently asked to customize an atarah. Please inform us of the text and we'd be happy to put it on the atarah. There is an additional charge for this request.
 
What is Edna Sandler Judaica?
Edna Sandler and Desirée Farkas have been making high-quality textile Judaica in Toronto, Canada since 1996.
 
How do I contact you?
Telephone: (416) 633-6801
Fax: (416) 638-1861
Email: info@tallit.net
15 Dresden Road, Toronto, Ontario, M3H 1W8, Canada
 
What is your return policy?
We want you to be happy with your purchase. If for some reason you wish to return any items, you may do so within two weeks following delivery. You will be refunded in the original form of payment. Shipping costs are not refundable. Custom orders are not returnable.
 
What does the raw silk (noil) tallit background look like?
It looks a bit like natural cotton or linen. We like it because it is very durable and doesn't slip off the shoulders. It also doesn't crease much.
 
How much do you charge for shipping?
up to $50 - $6.00
$50.00 to $100.00 - $8.00
$100.00 to $250.00 - $10.00
$250.00 to $600.00 - $14.00
Outside North America, we will bill you the actual shipping charge.
For overnight, two or three day UPS, please call for price.
 
When can I expect to receive my order?
Items we have in stock will be shipped in approximately 10 days. Items which have to be made take an average of 4 weeks. We will accomodate a rush order for a special occasion, if at all possible.